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Recipients are not receiving email Notifications sent through a workflow.

  • July 13, 2023
  • 4 replies
  • 892 views
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Good day,

 

I have a workflow that is not sending notifications to email recipients, this workflow shows the email task has been completed but the recipients are not getting those email notifications.

 The workflow history shows that the emails are sent, but the recipients are not getting those emails, Please help

 

 

 

 

Best answer by SimonMuntz

Hi @Florence,

My suggestion to troubleshoot this issue.

  1. Have the recipients check their junk folder in the email client.
  2. Check the logs on the Exchange server to se if the emails were received by the server and if so what the server did with them.
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Garrett
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  • Garrett
  • Scout
  • July 13, 2023

Hi @Florence 

Here are some general tips to help you debug the issue

  1. How are you specifying the Email Recipients? Using Variables or hard-coded values?
    If using variables, can you verify that the variables are having the correct values?
  2. if you are having issues with the variables, just use hard-coded values for the email recipients eg “florence@example.com” or SP User “Florence Lastname”
    Its most unlikely for hard-coded Email recipient to fail.
  3. Are the email recipients internal or external organization users?
    Have you been able to send emails to external users from Nintex Workflow before?
  4. I suggest you to add a log right below each Send Email action.
    Enter some text which can help to identify the path eg “Taking YES path” for the Yes condition
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1 person likes this
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    Florence
MillaZ
Nintex Employee
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  • MillaZNintex Employee
  • Nintex Employee
  • July 17, 2023

Hi @Florence 
Have you resolved this issue?

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  • Florence
  • Scholar
  • July 20, 2023

Hi @MillaZ  not yet I’m still struggling.

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SimonMuntz
Nintex Employee
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  • SimonMuntzNintex Employee
  • Nintex Employee
  • July 28, 2023

Hi @Florence,

My suggestion to troubleshoot this issue.

  1. Have the recipients check their junk folder in the email client.
  2. Check the logs on the Exchange server to se if the emails were received by the server and if so what the server did with them.
Translate
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2 people like this
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    Florence
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    ChiGirl23

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