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We have users reporting that several Nintex workflows are no longer sending them email notifications they had been receiving last week. We've checked everything we can think of, and we hit a roadblock. The only thing we can't do is open the workflows to edit them. An employee recently left the company, and when trying to open a workflow to edit it, a message appears saying that the user can't be found. It's presenting as if only that user would be allowed to edit the workflows, and unfortunately that is no longer possible.

 

Is there a built-in admin account that has access to all Nintex content regardless of who created it? Is there a setting to enable specified persons overall access? We need these workflows to function properly, or it could cause fiscal issues. We’re running it with SharePoint 2016. Thank you

I found a solution. It’s a silly one and shouldn’t be necessary. I’m open to ways to avoid this issue in the future if there’s a setting I overlooked.

Solution: Republish the Nintex workflows that the user last modified. After doing that each workflow started working as they had been before the person left the company. Still confused by the issue, but I’m happy it seems to be resolved.

Hi @dlake,

Some workflows are configured to run under the workflow owner’s account.
This issue will occur if the workflow owner no longer has an account.  This is a security issue with SharePoint rather than a Nintex issue.  You would face the same issue with SharePoint designer workflows.
To avoid this issue in the future, any workflow running under the workflow owner account should be published with a service account.

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