Issue
Running the Setup Manager only shows that it is loading:
Error Code
The installer trace shows that it is attempting to validate the connection to the SMTP server:
>> SmtpValidator.Validate: Validate-Connect to server
>> SmtpValidator.Validate: Validate-Got stream
>> SmtpValidator.Validate: Could not open SSL connection: System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
Resolution
It is possible to bypass the SMTP validation using the steps below:
- Go to the Setup folder inside the K2 installation directory (eg. C:Program FilesK2Setup).
- Edit the Product.config file.
- Look for the following key: <setting key="SMTPtimeout"
- Set the value to 0:
<setting key="SMTPtimeout" value="0" /> - Re-run the Setup Manager.