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I am using K2-provided Denallix environment and made some basic applications using it. The problem is that I am unable to send task notifications and emails. First I thought it was because my K2 certificates are expired but now I have renewed them using K2 certificate manager (self-signed certificates) but unfortunately the problem remains the same. The other thing I have noticed is that when Microsoft exchange services are turned on than my K2 server stops working so I have turned them off.

I have also attached some error logs that I have been getting from K2management site.

I'll be really thankful if someone could help me figure this out.


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Good day rubab


 


Please see the following.


Email Sending Failure in K2 specifically with Exchange Online and sometimes Exchange OnPrem(SSL) - Unable to discover the EWS: https://help.k2.com/support-services/kbt154459,


Email event not sending email: https://help.k2.com/support-services/kbt140233.


 


Best,


Sunrise

Hi rubab,


 


It sounds like the Denallix vm doesn't have enough resources. You mentioned the K2 service stops working if Exchange services are turned on. Perhaps, giving it a bit more RAMs/CPUs might help.


 


 

@Sunrise wrote:

Good day rubab

 

Please see the following.

Email Sending Failure in K2 specifically with Exchange Online and sometimes Exchange OnPrem(SSL) - Unable to discover the EWS: https://help.k2.com/support-services/kbt154459,

Email event not sending email: https://help.k2.com/support-services/kbt140233.

 

Best,

Sunrise

I have checked connection string and my User ID is correct but after that I ran k2setupmanager.exe and on exchange server config, when I press test "The EWS url could not be validated" error shows up.




@khanh wrote:

Hi rubab,

 

It sounds like the Denallix vm doesn't have enough resources. You mentioned the K2 service stops working if Exchange services are turned on. Perhaps, giving it a bit more RAMs/CPUs might help.

 

 


Ok I'll try it and let you know it works or not. Thanks.

@Sunrise wrote:

Good day rubab

 

Please see the following.

Email Sending Failure in K2 specifically with Exchange Online and sometimes Exchange OnPrem(SSL) - Unable to discover the EWS: https://help.k2.com/support-services/kbt154459,

Email event not sending email: https://help.k2.com/support-services/kbt140233.

 

Best,

Sunrise

What are these debugging assemblies in this link, how do I get them and will they work for me as well?

https://community.k2.com/t5/K2-blackpearl-Articles/K2-doesn-t-send-emails/ta-p/89918

Hello  @rubab 
I also got the same problem of sending out emails and task notification not a while ago.
To solve this problem try to change the URL in connection string from dlx to mail.

check the example at the attachment and let me know if it solves your problem

 


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