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I have 2 UM used in k2 Which is AD and LDAP, however only AD user that is capable of logging in into k2 designer management etc.

 

When i check if my LDAP user is readable in k2, i use the URM user smartobjects to get users with LDAP lable

and i get 1 user. I tried to login using said account but it cannot login. Then after i check in Identity.Identity table (to my understanding this table is the table which save users)

the LDAP user is not registered there. I've set the claims,issuers, and realms in management site to use LDAP as user login but to no avail. I've also refresh the URM cache in said table and restart the service and it's still not working.

 

Is there any solution for this?

 

thanks.

Hi Andiak


 


Are you getting error 500 when you try to login? see attached link below and scroll down


https://help.k2.com/kb002707


 


Regards


Elvis

It's not that error, when i try to login it sends me back to login forms and said incorrect username & pass

 

when i check in host server log, it logs "8130" error communication "Connection Packet Error" "SourceCode.SocketService.Legacy" Authentication with Server Failed: The supplied credentials is invalid

 

Both Username & Password are correct since i also look at the user in LDAP.

Hallo, andiak

 

Please see the following.

“Role Refresh Issue”: https://community.k2.com/t5/K2-Blackpearl-Forum-Posts/Role-Refresh-Issue/td-p/76807,

“Unable to retrieve properties for users in second domain”: https://community.k2.com/t5/K2-blackpearl-Articles/Unable-to-retrieve-properties-for-users-in-second-domain/ta-p/81798.

 

Configuring the K2 LDAP User Manager: https://help.k2.com/onlinehelp/k2five/icg/5.3/default.htm#Configure/UM-LDAP-config.htm.

 

Best,

Sunrise

Hello  @andiak ,

 

Please review the content against your error:

 

Re: Error ProcessPacket Error, Authentication With Server Failed : Logon failure: unknown user name or bad

https://community.k2.com/t5/K2-Blackpearl-Forum-Posts/Error-ProcessPacket-Error-Authentication-With-Server-Failed/td-p/49817/page/2

 

 

Error: Primary Credentials Not Authenticated

https://community.k2.com/t5/K2-Blackpearl-Forum-Posts/Error-Primary-Credentials-Not-Authenticated/td-p/80593

 

 

Cde Fix: Numerous errors occur in the Host Server logs when logging into the K2 Mobile application

https://help.k2.com/kb002066

 

 

SmartObject OData API

https://community.k2.com/t5/K2-Five/SmartObject-OData-API/td-p/102256

 

 

K2 App Activation failure with Invalid client secret

https://community.k2.com/t5/K2-Appit-Forum-Posts/K2-App-Activation-failure-with-Invalid-client-secret/td-p/94741

 

Hope it helps.

 

Hi  @andiak ;


 


I recomment you to log RM ticket for that here(https://portal.k2.com/ticket/rsrequest), they will be able to assist you with the environmental config.


 


-Widson.

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