Can not open or build a K2 App

Hi @JennyZ,

I can’t find many other previous logged tickets with the same error as yours but I did find a K2 4.7 Workspace error that is similar to yours which I will show at the end, but first I reccomend that you:

• Run a K2 Configuration Analysis.
• Try restarting your K2 Server.
• Make sure that you have the latest CU/fixpack for your K2 version.

Now for what I found and the resolution (I would recommend that you rather open a support ticket instead of attempting this):

Error: k2 workspace have " exception has been thrown by the target of an invocation" error, nobody could access to workspace.

 

STEPS TAKEN
As per this KB (http://help.k2.com/kb001221) we implemented the changes and resolved the behaviour.

1) Stop K2 blackpearl service.
2) Navigate to C:Program Files (x86)K2 blackpearlWorkSpaceSite
3) Make a backup of Management.xml and save it in a familiar location.
4) Edit Management.xml as follows:
         <add port="0" timeout="1000" />
5) Perform an IIS reset.
6) Start the K2 blackpearl service.

I will attach the KB article as a PDF as well.

Kind Regards

Prineel

Many thanks @Prineel, 

I am not sure how to run a K2 Configuration Analysis and restart a K2 Server as we are using K2 cloud, not K2 Five….

Kind regards, 

Jenny

Hi @JennyZ ,

Im not sure how cloud environments for clients are setup, so I recommend that you open a support ticket, but if you have access to a server where K2 has been installed, thats where you would be able to do the above mentioned:
 

Kind Regards

Prineel

Thanks @Prineel,

Think I have to open a support ticket as the K2 Cloud doesn’t have server on local pc. Do you know how to open a support ticket as it is supported by Nintex now? Thanks. 

Kind regards,

Jenny

Hi @Prineel,

Many thanks for your help again. 

Kind regards

Jenny