Actioning task in a Workdesk remains Open

Hi  @K2Developer-1;

On your task result rule, use  First response and observe the event...

Regards;

Widson.

i did that and the same.

Hi 

Clear your browser cache ----

Please drill into this doc "this feature is call (“Refresh with worklist”. In K2 blackpearl, we call this feature as “Dynamic”. Feature working the same way in both K2 Five and K2 blackpearl)

https://medium.com/k2-dev-en/k2-role-refresh-with-worklist-c68c2d5a086d

---if other cases(https://help.k2.com/support-services/kbt164658)

I think you can also solve it from worklist control(https://help.k2.com/onlinehelp/K2smartforms/UserGuide/4.7/Content/Worklist_Control.html):-

On K2 Blackpearl 4.7 and Older (Workspace):

The default is 10min to automatically refresh

Regards;

Widson.

Hi,

If I am interpreting your requirement correctly, selecting the option "First Response" should do the trick. This means that the task is complete once the first response/action is made. Please see details on how each Rule works on our documentation: http://help.k2.com/onlinehelp/K2Five/UserGuide/5.3/default.htm#K2-Workflow-Designer/Use/Toolbox/Basic/Task/TaskTabs/05TaskResultRule/Task-Result-Rule-Tab.htm

Cheers,

Kimberly 

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.

I forgot to add this part on the first screenshot, for the actions event...

First Response actions , but it remains on the desk of the second approver.

Here is what i mean 

There are two who would approve a task and when one actually approves the task, its suppose to leave the workdesk tray and none of them should see the task since it has been approved , rejected etc.

Just to confirm, after changing the Task Result Rule to use the First Response, did you redeploy the workflow and tested with a new instance?