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We have a list in SharePoint Online, which uses Nintex Forms 365.

 

A workflow has been created in Nintex Workflow Cloud (NWC) which is triggered upon creation of new list items.

 

While there is usually minimal lag to trigger the workflow, in some instances it takes 7-10 minutes (or more), just to trigger the workflow, let alone process the workflow logic. To be clear, we are comparing the 'Created' SharePoint timestamp with the 'Instance Start Time' in NWC.

 

Customers are not particularly impressed, especially considering that we didn't see such lag with Nintex365 workflows.


Could you please advise the possible reasons for the delay, and how we can mitigate this from occurring.

 

Thanks.

Hi,

When these issue occur check out https://status.nintex.com/ to see if there any Nintex Automation Cloud issues.
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Hi Simon,



Thanks for the reply. We always ensure to check the status in these instances, but there were no issues at this time.



Could you confirm if a lag of 7 minutes or more is simply an ‘accepted’ delay with using NWC/NWA? If not, is there any way to minimise this delay, eg. Avoid use of particular actions which may slow this down?



 



There were no such delays with Nintex on-premises nor N365.



 



Thanks.

Hi,

I have never experienced such delays. If the issue continues for you I suggest opening a support ticket in customer central so it can be investigated.

@NintexNovice were you able to resolve this issue?  My colleagues and I are experiencing similar issues. 

 

In some workflows, we  use SP lists to run a round-robin for task assignment, and we are seeing delays of 5-30 minutes between workflow initiation and task assignment.  

 

In another workflow, we are using SP to create items in a log, add ticket numbers, etc...and we are seeing significant lags (5-15 minutes) between SP interaction and continuation of the Nintex workflow.

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