Instance started and failed with "[WorkflowExecution.Parsing.Internal] Failed to parse workflow."

Userlevel 1
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i have a workflow failed with “[WorkflowExecution.Parsing.Internal] Failed to parse workflow.” immediately after it started.


The workflow worked well two weeks ago and i did not make any changes since then.


This is the first time i am seeing this error.


The instance activity is showing “Retrieving data. Check back in a few minutes.” with no details.


Can anyone please help?





Best answer by Jake 9 May 2024, 17:41

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2 replies

Userlevel 5
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Hi @mjliu 

In the failed instance there should be an option to raise a support ticket that allows us to view much more detailed information on the error. if there have been no changes to the workflow that can be concerning and could indicate an issue with the workflow service its self or the data it references changing.



Userlevel 1
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Thank you! i have raised the support ticket