You can decide by checking out this mini-guide below. 

You know your focus should be on desktop automation when…

-The process requires human intervention

-The process requires use of data that cannot be predetermined

-A human user is what triggers the process

-Users need to enter information during the process

-Interaction with an online customer is a requirement during the process’s execution

-The user needs to enter the same information again and again in several places or systems 

You know your focus should be on unattended RPA when…

-The process is free from human judgement

-It’s possible to map the entire process based on predefined inputs

-It’s possible for a robot to initiate the process according to a defined event/schedule

-The business process is rules-based

-The business process is highly repetitive 

-The process is driven across business units, regions, functions, etc. 

You can read more about the best practices for robot utilization in our guide here.