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Using K2 Studio, is it possible to execute a ruledo a check before an escalation is fired on a client event?

 

The actual escalation I currently use is a go-to-activity, that then loops back to the original client event after a period. I need to be able to check:

 

Did it escalate before?

 

If Yes, don't escalate

If No, escalate

 

This will ensure the escalation (being a go-to-activity) only happens once.

 

Thanks

Hi  @Coenievd,


 


The easiest way is to have two client events


 


After the first escalation is triggered, instead of going back to the original client event, route it to the second client event (no escalation configured for the second client event step)


 


Hope that helps


Yes thanks, I also thought of that but it was my last resort as the client event in question has many outcomes and I did not want to redo all again... :)


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