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Hi Team. I have a problem I am finding it hard to come up with a solution for creating a workflow  in k2 with following steps

1.   Client sends a ticket to a developer requesting help.

2.  Developer receives that ticket with info: Solve, Cant solve,Need more information about the problem.

3.Developer needs to take action and send a feedback to a sender if he/she can solve,not solve or needs information .

if he/she cant solve,he/she needs to send to someone else who can solve(Project manager)

project will solve and send back to Client.

 

if Developer solve he will send to a client, if he needs more information he will send back to client...Client will give more details until issue is solved.

 

How can I solve this??

 

Thank You in advanced

 

Can you let us know which part of this you are having difficulty with? It seems like you've laid it all out quite logically

I Created a workflow and is working but when I receive email notifications about the details of call, references I have used they don't appear. Its empty while on I did insert references.



Maybe this screenshots will help you understand my problem. Wonder where did I go wrong.

I haven't receive any solution at the moment, anyone who sis willing to help may please intervene coz I don't know where did I go wrong.

Are you sure that your data source has data populated in those fields?



 



Does that task event fall inside of a loop? If so, you will need to drag the required fields from the reference item section that was generated from the loop creation step.



 



As a last resort, you can always do a Smart Object read method before the task, assign the return properties to variables, and then use those variables in the email.



 

What is odd is that even the Date isn't coming over, which is not a data field but an environment field. Can you confirm that you've deployed the latest version of this workflow and tested with a new instance of the process (to make sure it is actually using the latest deployed version)?

I did and received the same issue

I did and still receiving the same problem

Very strange! Can you confirm that if you change some static text in the body of your email that the change comes across in a new test? I'm focusing on that Date not coming into the email as "Now" should always have a value.

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