Hi Team. I have a problem I am finding it hard to come up with a solution for creating a workflow in k2 with following steps
1. Client sends a ticket to a developer requesting help.
2. Developer receives that ticket with info: Solve, Cant solve,Need more information about the problem.
3.Developer needs to take action and send a feedback to a sender if he/she can solve,not solve or needs information .
if he/she cant solve,he/she needs to send to someone else who can solve(Project manager)
project will solve and send back to Client.
if Developer solve he will send to a client, if he needs more information he will send back to client...Client will give more details until issue is solved.
How can I solve this??
Thank You in advanced