Configuration of AssureSign and Salesforce to authorise a profile member

Hello,

I’m facing a problem with custom settings and API user for the sending of emails from AssureSign.

I use these settings :

1. In the AssureSign Configuration :

   

    

2. On AssureSign, the API users are created :

   

    

3. The Custom Settings, in Salesforce, are set this way. There is my own user account, the System Administrator and the Commercial Profiles.

   

    

4. The “system administrator” profile field “AssureSign_Context_User” is empty.

• The “commercial” profile field “AssureSign_Context_User” is the email address of the Integration User.
• My User’s field “AssureSign_Context_user” is the email address of the Integration User.

With my account which has an Admin profile, when I try to send the document to AssureSign, it works.

With a standard “commercial” account, when clicking on the “Send to AssureSign” button, I get this error :

The error says: “An error has occurred. (InternalError)

Include this Error Id if you contact support: e2e731b0-b6fc-461e-bfa0-55e9b67ccc2”

Can you help ?

Best Regards

Marc