Topic

Error on Record Page due to DocGen Lightning Component

Issue: Users experience an error in Lightning when they land on a page with the Nintex DocGen Lightning Component. (similar to below photo) and/or a pop-up box displaying "Uncaught Error in $A.getCallback() [Cannot set property 'innerHTML' of null] 
Callback failed: apex://Loop.ProcessDdpController/ACTION$fetchInit" 

or

 

This occurs when a user that is not seated on the Nintex DocGen License lands on a Lightning page that has the DocGen component on its layout. (this is a known issue and we are currently working on a solution)

 

Instructions

Steps to resolve: 
Option 1. If a user needs to access the DocGen component, add the user to the license.

• From the DocGen Admin tab, select Users from the column on the left.



• Select User Permissions



• Select the User from the list of Available Users and add them to the appropriate location based on permissions needed (Admin or User)



• Save

 

Option 2. If a user does not need access to the DocGen component.

• On the page this is error is occurring > Select the Gear Icon in the upper right hand corner

• Click on the Nintex DocGen Component  (You will see a column appear on the right-hand side)



• Under Set Component Visibility click the button + Add Filter

 

• A pop-up will appear > Select the Advanced button under filter type > Then click the Select button under Field



• You are able to filter by Record or User (for this example we will use User)



• Another picklist will appear, this is where you will be able to narrow it down further. (for this example we are using Username)

 

 

• Click Done



• Another pop-up box will appear > Select your Operator then insert your Value and click Done

 

• Save your changes

If configured correctly, your User will not see the error or the DocGen component.
 
** Please note these changes are not required but make it easier on the user. The user will be able to click out (X) of the pop-up box that appears and will be able to continue working on the page if no changes are made. **