Topic

Error: VALIDATION_FAILED when sending to AssureSign from Nintex DocGen 

VALIDATION_FAILED
Unable to submit due to the following error(s)
Documents: All JotBlocks must have valid positions and sizes:
'JotBlock' is positioned too far to the right on the document

Instructions 

This is due to the sizing and/or placement of the JotBlock on the AssureSign template in the AssureSign account in relation to where the JotBlock is located on the DocGen template of the Document Package. If the JotBlock on the AssureSign template is too large, it can cause it to be off the page of the Signer experience, causing the VALIDATION_FAILED error.

Steps to Resolve: 
1. Locate the AssureSign template in the AssureSign account
2. Shrink the size of the JotBlock
3. Save changes
4. Navigate to Nintex DocGen and 'Re-Sync with eSign Template' on your delivery option