Hi Community,
We've being using Promapp for a long time now, but it always was a bit neglected and user adoption was low. This is about to 180-degree-turn-style change now due to unified leadership team support and an initiative to get all processes truly mapped out with a proper lifecycle management around it to keep them up-to-date which is fantastic.
With all that momentum there might be some overenthusiasm though to use the tool for what (I think) it not really is made for. I see ideas being floated to use Promapp as a place to document/store FAQs and How-To's (e.g. "how to view errors in a specific app when we receive an alert", "how to use a Surface Hub", "How to use VPN", "How to set up your working-from-home hardware", ...).
The idea for staff to just search in Promapp for all their questions is enticing, but I'm very conflicted as the tool itself doesn't e.g. allow inline images in text which is what is necessary for most good IT FAQs and How-To's. This then means we have to either attach images which are clunky to view, or attach the actual FAQ/How-To document in Promapp or store it e.g. in our SharePoint and link to it. As this is a subpar user experience, I fear it will result in low user acceptance/adoption.
Any thoughts? Is anyone using Promapp this way and has got positive/negative experience with it? How do you deal with Process vs. Procedure and/or how do you decide what actually goes into Promapp?
Last but not least, does anyone know whether there is a way to integrate your Promapp search into your organisations Microsoft or Google search? Meaning > include Promapp search results in your company interal Google/Microsoft powered search results?
Thanks in advance for your time!
Cheers,
Peter