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Workflow Hero

Why does my form grey out when opening on an Ipad or Iphone

Hi Everyone,

This is my first post within the community.

Devices:

SharePoint 2010

Ipad Air 2

Iphone

Background Detail:

I have a Time Study form that I put together that stores time stamps based off selection inputs. There is a repeating section that stores values in multi line text (inputted as XML). I created multiple layouts. I have one for Desktop, Iphone and Ipad.

The form works 100% of the time when opened (Clicking 'Add New Item') on the Desktop and I am able to fill out the form completely. When I open the form on an Iphone or Ipad , after navigating through SharePoint, and clicking 'Add New Item' The form loads and pops up, but it is "greyed" out and you cannot input anything into the form.

Question:

How do I keep the form from "greying" out when opened on an Ipad or Iphone device so the user is able to complete the form?

Thank you!

Brad

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Re: Why does my form grey out when opening on an Ipad or Iphone

Welcome!

Just FYI, your content is moderated for the first 24hrs of your membership. But I'm happy you're here and I'm sure someone will be along with a reply soon.Try search (magnifying glass, upper-right or in widgets on the space landing pages) to see if you find helpful content.

Thanks for joining!

Frank

Your community manager

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Thanks Frank!

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Hi Brad,

Can you try using accessing your from on Chrome browser with Developer Tools on set to responsive and debug the Nintex from here. It's worth a try.

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Hello,

Does there exist any kind of custom JS you are running on the form?

Thanks,

Mike

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Hi Chaitra BC,

Thanks for the Tip. I am currently looking into the error that is reading:

Uncaught TypeError: Cannot read property 'parentElement' of null

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Hey Mike,

Yes I have custom JavaScript as shown below:

function apple() {
var today = new Date();
var date = today.getFullYear()+'-'+(today.getMonth()+1)+'-'+today.getDate();
var hours = ((today.getHours()<10?'0':'') + today.getHours());
var minutes = ((today.getMinutes()<10?'0':'')+ today.getMinutes());
var seconds = ((today.getSeconds()<10?'0':'') + today.getSeconds());
 
today = date+'  '+hours+':'+minutes+':'+seconds;
//document.write(today);
return today
}
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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Could you comment out your JS code and then attempt to view on your devices?   This will prove whether or not the JS is the root cause and will answer your original question.

Thanks,

Mike

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

I commented out the custom JS code and the form still greys out 90% of the time.

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Workflow Hero

Re: Why does my form grey out when opening on an Ipad or Iphone

Strange, so it works 10% of the time?  Are there any rules that might be on the form that would fire during the 90% but not the 10%?   Erratic behavior is sometimes hard to nail down.  It almost sounds like something is timing out when something is loading... Support might be able to examine your form and get to the bottom it.

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