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Workflow Submission Error Invalid Serial Number

  • August 22, 2022
  • 3 replies
  • 115 views
S

Good Day 

I am facing an issue when i submit my workflow.

Immediatly after pressing the button to submit i am greeted with an Invalid serial number error message.

I have no idea whats the cause because to my knowledge i have not passed any serial number.

Even though i still get this message , the workflow still runs fine.

2 Attachments

    3 replies

    A
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    • AMolyneux
    • Novice
    • August 22, 2022

    Check your submit rules to make sure you haven't got an "Action a worklist item" rule or even an "Open a worklist item" rule included. 

    T
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    • tbyrne777
    • Scholar
    • August 22, 2022
    If we could see the submit button clicked rule, we may be able to assist. I assume the Submit button is trying to action a worklist item when it shouldn't in this scenario, since the workflow hasn't started yet and there isn't a serial number. If this turns out to be the case, you can check if there is a serial number parameter before trying to act on the worklist item
    D
    Nintex Employee
    • DavidL2Nintex Employee
    • Nintex Employee
    • August 22, 2022

    That error message doesn't look like a standard K2 error message.  It looks like it might be from a 'Show a message' action.  Is it possible, after submitting you are navigating to a different SmartForm that is expecting a serial number?

     

    The rule for the submit button will be the place to start looking.

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