hi all,
We used workflow to test send email and occured this error: There is no connection string for the destination email address 'Email Address'. We amend it according to the article: https://help.k2.com/support-services/kbt143331. But still not work. Can you tell me how to fix it?
we have opened the firewall ports as source K2 application server -> destination smtp server TCP 25 ports (non-bidirection).
Thanks a lot.
Best answer by RayFor
hi
Thanks for your help. We found the root reason is that the Exchange Server config the receive policy so we changed the policy then resolved the problem.
Best regards,
Hi RayFor,
Usually, we will recommend checking the Host Server logs as the actual error causing the mail send failure will be surfaced there. See if this other article might help:
https://help.k2.com/support-services/kbt142384
Hi,
I suggest checking what
Please go through the two steps below to validate it.
1. Execute the UMUser SmartObject's Get User Details method for the K2 Service Account. (i.e. K2_install_directoryBinSmartObject Service Tester.exe)
2. Check the mail server and from address variables from default Enviornment Library in K2 Management site.
hi
Thanks for your help. We found the root reason is that the Exchange Server config the receive policy so we changed the policy then resolved the problem.
Best regards,
Hi,
We are receiving the same problem, I don't suppose you could elaborate further on this solution?
Thanks
As a follow up if anyone else experiences this issue the solution for us was to install the latest Fix Packs. Once these were installed the problem was resolved.
Thanks
Nathan
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