Solved

Workflow Send Email: There is no connection string for the destination email address 'Email Address'

Forum|Forum|7 years ago
April 20, 2018
6 replies
1569 views

RayFor

hi all,

We used workflow to test send email and occured this error: There is no connection string for the destination email address 'Email Address'. We amend it according to the article: https://help.k2.com/support-services/kbt143331. But still not work. Can you tell me how to fix it?

we have opened the firewall ports as source K2 application server -> destination smtp server TCP 25 ports (non-bidirection).

Thanks a lot.

Best answer by RayFor

hi @khanh

Thanks for your help. We found the root reason is that the Exchange Server config the receive policy so we changed the policy then resolved the problem.

Best regards,

L

+13

lkimberly
Forum|Forum|7 years ago
April 20, 2018

Hi RayFor,

Usually, we will recommend checking the Host Server logs as the actual error causing the mail send failure will be surfaced there. See if this other article might help:

https://help.k2.com/support-services/kbt142384

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.

Like

K

+16

khanh1
Forum|Forum|7 years ago
April 20, 2018

Hi,

I suggest checking what @lkimberly mentioned in previous post. I would add that the issue can happen when K2 service account doesn't have an valid email address.

Please go through the two steps below to validate it.

1. Execute the UMUser SmartObject's Get User Details method for the K2 Service Account. (i.e. K2_install_directoryBinSmartObject Service Tester.exe)

2. Check the mail server and from address variables from default Enviornment Library in K2 Management site.

M

S

Like

R

RayFor
Author
Answer
Forum|Forum|7 years ago
April 26, 2018

hi @khanh

Thanks for your help. We found the root reason is that the Exchange Server config the receive policy so we changed the policy then resolved the problem.

Best regards,

Like

N

nbradbury
Forum|Forum|7 years ago
August 1, 2018

Hi,

We are receiving the same problem, I don't suppose you could elaborate further on this solution?

Thanks

C

Like

N

nbradbury
Forum|Forum|7 years ago
October 11, 2018

As a follow up if anyone else experiences this issue the solution for us was to install the latest Fix Packs. Once these were installed the problem was resolved.

Thanks
Nathan