K2 workflow stuck loading at 80%

Good day Manasa1

Please see the following.

Workflow Stuck Loading at 80%: https://help.k2.com/support-services/kbs100264.

Best,

Sunrise

Hi Team,

I could not able to access to the URL https://help.k2.com/support-services/kbs100264 which you have given. Please assist me in this and thank you in advance.

Good day Manasa,

Please see the attached word document and read it carefully for the resolution on how to fix it.

kind regards,

Dumisani

Hi @Manasa1. Try to login.

Hi  @Sunrise ,

I logged with my account but still I can see access level issue. Please find the screenshot.

@Manasa1 , 

Have you tried using a different browsr for the the login? Have you cleared all browser cache, especially in chrome.

Hi  @KagisoMasha ,

I have tried in all ways. I couldn't able to access.

I've had this issue in the past on a development server (twice).  From memory, this is how I resolved each occurence.

1st resolution:

• Remote onto the K2 Server and restart the K2 Server service

2nd resolution: 

• Issue with the workflow. Within K2 Management, set an earlier version of the Workflow as the Default (you may need to delete the current version of the workflow). 
• Visit the Designer > confirm version has changed and try to edit that Workflow. 

Hello  @Manasa1 ,

Thank you for your reponse.

-You can revert back to one of the of the previously deployed versions of the workflow. However this depends on how much change has occurred with the workflow design since that last known working version was deployed, so something to keep in mind. Here to is how to: https://help.k2.com/support-services/kbt143831

You can also have a go at the steps below:

-1.Get the workflow unlocked from your end(may be using script) and Reload it at our end after clearing the cache.

2.Delete the Design Time workflow and re-edit RunTime version(the one you suggested).

3.Sometimes it gets stuck at 80% of loading due to slow network. And works fine on better network connectivity.

-JSON would need to be edited to ease 80% issue. Badging issues need to be worked through by developer etc. I think you would need to log a support ticket with K2 support or consult with your engineers for this technique

You may also have a look at: 

Code Fix: There is insufficient logging for K2 workflow error diagnosis:  https://help.k2.com/kb002684

All the best.

Good day Manasa1,

Yes, to add on what  @KagisoMasha  has mentioned if clearing the browser cache does not work then deleting the design-time version and reloading the runtime and redeploying it should work.

If it does not work please try using the following troubleshooting steps to look for errors.

(1) F12 developer tools

(2) Host server log

(3) View flow to see where the current version workflow is at.

Should you find it difficult to make use of these troubleshooting steps, please kindly log a support ticket:https://portal.k2.com/ticket/default

Best regards,

Dumisani