Hi  @bidj ,

Could you upload a screenshot of the components currently installed from Control Panel > Programs and Features?  Also, see if you can find any error information in the InstallerTrace log which should be located in %Temp%K2 Setup Log. 

Regards,

Kimberly 

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Hi Bidj,

The issue that you have encountered seems to be the one described in the below KB.

Kindly check it out and give it a try

https://help.k2.com/support-services/kbt170088

Should you feel that this post is of use and or an accurate solution to the raised question, I kindly encourage you to mark it as such
using the 'Mark as Solution', 'Kudo' andor ‘Me Too’ options.

Cheers,
Kate

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.