How to add comments in smart action

Hi Pnelli

You need to add another view that reprent comment and durring the initial form it was be hidden and when is time for manager to approve or reject it must appear. The attach link below will show you step by step on how to add a comment :

https://help.k2.com/onlinehelp/k2five/userguide/5.3/default.htm#How-Tos/WorkflowComments/WorkflowComments.htm 

Regards

Elvis

Hi Pnelli,

No, this Isn't supported at the moment on K2. However, a request was logged on our ideas portal which you can view and upvote here:
https://ideas.k2.com/ideas/APIT-I-1179

-Sello

Hi Elvis,

I was asking about smart actions, where the approver can approver or reject by replying to the mail.

Thanks,

Pradeep

Hi Sello1,

The link which you provided is broken. Is there any valid document available stating that this feature is not available, as i need to inform my manager.

Thanks,

Pradeep

It's definetly not an existing K2 Smartactions feature but it is a common requested feature by the business.  The K2 out of the box SmartActions only allows for the action (decision), not the comment.  Not sure there is any formal documentation actually saying this.  Normally software companies do not include documentation on what their products do not do.

Before K2 email smartactions came out I wrote a custom component to do email approvals and added a comments tag.  So technically its possible but it would be a development effort (if you aren't using K2 Cloud) and require you to turn off the native out of the box K2 Smartforms feature.  However, these days we typically just add a note to the email notification saying if you want to add a comment, open the form and add it directly to the comments textbox on the form.  Normally this is good enough for the business.

Hope that helps.

Tim

Hi pnelli

The feature has been specified on this post below that is not available at this moment, but it will be implemented in the future see the attached link below:

 https://community.k2.com/t5/K2-blackpearl-Articles/K2-SmartActions-Question/ta-p/87822?nobounce

And the link that was attached by  @Sello1  is the correct link and is opening from my side, make sure you login first before you access the link https://ideas.k2.com/ideas/APIT-I-1179

Regards

Elvis