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Error - The User does not appear to be managed by the Connection user

  • December 19, 2019
  • 4 replies
  • 79 views

Hi all,

I use SmartObject  'Out of Office' and method 'Set Out Of Office Status For User'  and when I execute this method in management with my user FQN it works and change user status. But when I use this SmartObject and method in Workflow with the same FQN i got an Error Message:   The User does not appear to be managed by the Connection user.  I attached a screenshot.

 

Could you please help me in this matter?


4 replies

Forum|alt.badge.img+3

Hi annastelmach,


 


How are you populating the FQN in the Workflow's SmartObject method? If you are using a reference, do you experience the same issue when manually typing in a user's FQN?


 


Thanks,


Thomas


Forum|alt.badge.img+16
  • December 19, 2019

Hi annastelmach,


 


I tested the Set Out Of Office Status For User method and was able to see similar behavior, see sample below. I think it has to do with the 'Out of Office' setting, this works for the people that you manage it. For example, If User A is a manager of User B/User C, then User A can only set out-of-office the two users (B and C) that works under him. User A will not be able to set out-of-office for someone else in HR department (User D). Let me know if that helps with your inquiry. 


 



 


 


  • Author
  • December 20, 2019

I'm populating the FQN in the Workflow's SmartObject using both methods and in both methods i've got the same error. 


  • Author
  • December 20, 2019

Did it work for you  if you used a manager account and tried to set out off office to subordinator? Because I tested it and it still didn't work.