Hi,
Task is raised in india after exactly 8 hours of working hours the person in USA(destination user) need to get escalation mail like that i have 1000 zones how we can manage this dynamicaly.
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Have you looked at this? https://help.k2.com/onlinehelp/k2five/userguide/5.0/default.htm#K2_Management_Site/Workflow_Server/Working-Hours.htm
May be you can try add user to working houre timezone and then In Event-level escalations where the Destination planning option is "plan per destination", the workflow designer can select the "Use User Default Zone" option in the escalation Working Hours. This will force the escalation to fire based on the working hours configured for the destination users in the activity.
FIVE:
4.7:
Hi,
The 1000 zones are still needed to add to the Working Hours section. Also, the membership section of each zone can only be set directly on users and not entire group. If a zone has a lot of users, those will need to add manually. Perhaps, you can submit an idea at ideas.k2.com for an enhancement on this.
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