Dear Expert,
I have a approval process and it is working fine.
All users are receiving task notification when they got a new task through the workflow, except one user who is not receing the task notification in his outlook.
Please help me to resolve the issue.
Regards
Shah
The first thing to check is the easiest - did the task notification go to the user's "Junk" folder?
Secondly, is there anything special about the user that doesn't receive the notification when compared to the others?
Hi,
You can use the UMUser SmartObject's Get User Details method to check for email property for the user.
Hi Shah,
Does this user receive normal emails from an email event?
When looking at the mailbox of the SmartActions account, does the mails send to the user?
As previously asked, is there anything special about the user? Special group / special domain?
If all else fails, please open a new support ticket and request EWS debug assemblies to help find the route cause.
-Jean
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