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Multiple emails sent when Status field is updated

  • September 13, 2018
  • 5 replies
  • 3 views

Hi Everyone,
I have a list with 4 options in the Status field. The workflow is supposed to send one email to the appropriate person when the Status field is changed, but it's sending 3.
Example, the Status field is changed to SME, 1 email should be sent, but it sends 3.
Any ideas how to fix?
Thanks in advance for your help.

5 replies

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  • Scholar
  • September 13, 2018

How are your rules wired up to the list to send the emails?


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  • September 13, 2018
Which version of K2 are you using?

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  • September 14, 2018

Hi Susanh2,


 


Can you perhaps share a screenshot of how your rules are configured? From what i gathered you have a "when a control changes" and a "Send an email" rule configured?


 


-Jean


  • Author
  • September 20, 2018
Hi Jean,
Thanks for replying. I decided to use a different workflow.

  • Author
  • September 20, 2018
Hi EmilyK,
Thanks for replying. I decided to use a different flow.