K2 Blackpearl App For Mobile - android

+2

Hello,

I have downloaded the k2 blackpearl app for mobile, I am able to see all the tasks in my task list inbox.

I have forms hosted in my folder System->Application Forms

When I clcik on the Application forms Tab, I get an error 'An error has occured'

On checking the system logs, I found the error

"Form Info Request Failed, Internal Server Error"

I am new to k2 blackpearl mobile app

Could someone guide me what the issue could be or how to troubleshoot the issue.

Many thanks

Lubna

+16

Hi,

Did you enable Application Form checkbox for this particular form? I would recommend reviewing the KB001641 on troubleshooting mobile app.

You can try the elmah url to retrieve more details of the error message, see Advanced Information section.

+2

Hi,

Application Form is enabled for the forms.

I tried troubleshooting, but failed to resolve the issue still.

Regards

Lubna

Sign up