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Hello,

 

Normally smart actions are like a single word: "Approve" or "Reject".

 

But in our organization, there's policy that each email is sent with classification category automatically. For that it appends text while sending email automatically.

 

So if I send "Approve", it sends:

"Classification: Internal
Approve"

 

So there's additional text + line break. If it'd have been only additional text in single line then I'd have added in <synonym> but I don't know how to accept line break as well.

 

Can someone please suggest what is a solution/workaround for this?

Hi,


 


I don't believe there is a way around this. The K2 server is configured to only understand the action that is specified on the first line of the user's response. If possible, append the additional text to the action in a single line, and smartactions will work properly. 


 


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