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I have a scenario , where there is a form with two buttons: Mail and Submit which is actioned based on the client event.

-Mail is not a mandatory action.

-Submit is mandatory.

 

1. When action= "Mail", an e-mail notification will be sent..Rule: Action "Mail" will update the workitem]

2. When action= "Submit", the client event will be completed..Rule: Action "Submit" will action the workitem]

 

 

The issue is when the Mail activity is actioned, the mail event is not fired. This is fired only after the Submit is actioned.Until and unless the client event is active , the mail is not triggered. Only after the client activity is completed, the flow is moving to the succeceding activity.

 

Alternative: The mail can be using rule in form.

 

Just wanted to know if this is possible through workflow.

Any suggestion would be appreciated.

Hi Ramya,


 


 


Outside of this workflow, do Email Events in K2 work in general?


There can be a lot of factors that can casue this to fail e.g. the "From" email address, item reference(s) in the email body/subject/etc. So, if you can provide more details around what you're doing in the Email Event itself that would be great.


 


Out of cusriosity, when the Email Event fails or does not fire, do you see or get any errors on the K2 side i.e. in the error log, K2 hostserver logs, etc?


 


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