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after image attached to image attachment control, get 500 error

  • May 28, 2018
  • 3 replies
  • 22 views

Hi fellow K2 developers/Admins: jpg file size is fine, file extension not on blacklist. What else can cause 500 internal server error when using image attachment control? I double-checked the file server instance location--I can actually add files to this server location manually, just not with K2 image attachment control on my view. Thanks!15502iDD863D30E0896AA1.png

3 replies

  • Nintex Employee
  • May 29, 2018

Hi Anon123 ,


 


I have seen this problem before and it was resolved by following these steps:
   * Restarting the K2 service
   * Deleting the SmartObject
   * Refresh the service instance
   * Re-Create the SmartObject again


 


Hope this provides the same result.


 


Kind Regards
JacoH


Forum|alt.badge.img+9
  • May 29, 2018

Hi Anon123,


 


I see that your ServiceInstance has a 'File Path' property. Is this where the files gets saved when executed?


 


Can this file be accessed from the K2 Server without being prompted for Credentials?


 


If you use a local location (e.g. 'C:Temp") does it work then?


 


-Jean


Forum|alt.badge.img+16
  • May 29, 2018

Hi,


 


It looks like you are using the Community File Service broker. I got a similar behavior when pointing to a network/shared drive with this broker.