Symptoms

The client experienced high load on their CPU. Restarting the K2Service solved the issue temporarily.

 

Diagnoses

We gathered Memory Dumps using the ProcDumpTool.
We analysed the Dump File provided and highlighted 12 threads busy waiting for an object in the HostServer, or all are waiting for a process or a deadlock occurred.

They have identified Authentication Deadlocks with SSO.
 

Resolution

This is a known issue that has been subsequently fixed in 4.6.11.