Issue
When a DocGen user performs an action that contacts the back end DocGen service, example: running a DDP or Document Package, an internal error occurs:
An error has occurred: a request was made without prior authorization. Please have your administrator reauthorize the document generation app. (AuthInvalid)
Resolution
Follow these steps to resolve this issue:
1. Navigate to the DocGen Admin Tab
This is a article attached image
2. Scroll to the bottom of the page. Click the Authorize Nintex DocGen button.
This is a article attached image
3. A pop-up window will appear. Click the Allow button
This is a article attached image
4. You should now see the username noted as the Integration User.
This is a article attached image
1. Navigate to the DocGen Admin Tab
This is a article attached image2. Scroll to the bottom of the page. Click the Authorize Nintex DocGen button.
This is a article attached image3. A pop-up window will appear. Click the Allow button
This is a article attached image4. You should now see the username noted as the Integration User.
This is a article attached image
Error Code
AuthInvalid
Additional Information
You might encounter this error if the user generating documents needs to authorize the app, or the integration user needs to re-authorize the app.
Related Links
