cancel
Showing results for 
Search instead for 
Did you mean: 

Drawloop - Error: Request was made without authorization

Issue

When a DocGen user performs an action that contacts the back end DocGen service, example: running a DDP or Document Package, an internal error occurs:

An error has occurred: a request was made without prior authorization. Please have your administrator reauthorize the document generation app. (AuthInvalid)


Resolution

Follow these steps to resolve this issue:

1. Navigate to the DocGen Admin Tab
User-added image
2. Scroll to the bottom of the page. Click the Authorize Nintex DocGen button.
User-added image
3. A pop-up window will appear. Click the Allow button
User-added image
4. You should now see the username noted as the Integration User.
User-added image
 

Error Code

AuthInvalid

Additional Information

You might encounter this error if the user generating documents needs to authorize the app, or the integration user needs to re-authorize the app.

Related Links


Labels: (2)
Version history
Revision #:
24 of 28
Last update:
2 weeks ago
Updated by: