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Drawloop - Error: Request was made without authorization

Issue

When a DocGen user performs an action that contacts the back end DocGen service, example: running a DDP or Document Package, an internal error occurs:

An error has occurred: a request was made without prior authorization. Please have your administrator reauthorize the document generation app. (AuthInvalid)

 

Resolution

Follow these steps to resolve this issue:

1. Navigate to the DocGen Admin Tab
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2. Scroll to the bottom of the page. Click the Authorize Nintex DocGen button.
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3. A pop-up window will appear. Click the Allow button
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4. You should now see the username noted as the Integration User.
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Error Code

AuthInvalid

 

Additional Information

You might encounter this error if the user generating documents needs to authorize the app, or the integration user needs to re-authorize the app.

 

Related Links

 

Labels: (1)
Version history
Revision #:
29 of 29
Last update:
‎02-02-2021 08:59 PM
Updated by:
 
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