Hey guys,
I have a pretty general question regarding email notifications with an url link to a task form.
Alot of time with my processes, I have to send an email notification to a group of users at once, notifying them that they have a task assigned to them.
However, there are certain business rules in my processes that would drop these tasks from some users. An example would be a business rule that states that all 5 managers are assigned with an approval task, but as soon as 2 managers decline, the task drops off from the 3 other managers.
Another example would be an escalation/auto decline. A user is assigned with a task, but if he does not respond within 5 working days, the system auto declines.
The problem I am having is that when these users click on their original notification with a link that goes to a task that no longer exists, they get pretty frustrated.
Could somebody please shed some light on this one? Thank you in advance.
Brian
