90, 60, 30 day expire but no email alert sent.

  • 8 September 2017
  • 3 replies
  • 5 views

Badge +1

I created a 90, 60 and 30 expire workflow.  It's running but I am not getting any emails after the Pause Until and Run If runs.  I have the email alert after the Run if.  Do you have any suggestions on how to trouble shoot this issue?


3 replies

Userlevel 4
Badge +7

Hi

What is your condition for the run if? if it is not evaluating to true, the child actions will not be executed.

Userlevel 3
Badge +8

To verify your email is setup properly you can create a workflow without a condition that sends mail when the WF executes. If that is successful add a pause for 1 minute and see if it goes through. 

Badge +1

Thank you. I got it working. I needed to connect to the variable I set up not the field its self.

Leona

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