Issue with Destination user set

A
Badge +6

Hi Experts,

 

We configured the destination rule for one of our activity is as below

.16430iBD1B3C7C56E56029.png

 

The approverid(Which was shown in above screen shot) is one of the column in our application table where it will store the users Alias id (Ex:S123456).

So while triggering the tasks (Client event), the destination value is taking as

K2:****STUDENTS123456 instead of K2:****STAFFS123456.

And the strange thing is, This is happening only for few users.

Could you please help us out to over come with this issue.

 

Note: ****STAFFS123456 is only exists in AD

 

Regards

Amar

4 replies

Z
Badge +9

What's in front of the ApproverID?

L
Badge +1

Hi,

 

Its an Smartobject name. 

 

Smartobjectname.ApproverID

 

The smartobject was created on one of our application table.

 

Regards

Amar

A
Badge +6

Hi,

 

Below are the more details of the issue which i reported above.

 

We configured the destination as shown in the below.

12449i1A84F427AB3EF2DB.png

 

The task supposed to reach to the user  ****staffs650775.

But in our case sometimes it is going to **** students650775, Instead of ****staffs650775.

Note: 1) different domains have been configured in our system.

           2) We are observing the issue only few times, and also we are unable to reproduce.

           3)s650775 is an alias name of the user.

 

Regards

Amar

T
Userlevel 5
Badge +18

Hello,


 


I believe when specifying a destination (either hardcoding a value or possibly a datafield/return field from something); it should usually be in the format:


 


K2:DOMAINUsername


 


Both the Security Label as well as DOMAIN will need to be specified to not allow ambiguity when resolving these entities.

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