Hi,
Please find below the case where we are using a Role for Destination users.
Requestor --------> Helpdesk (Using Role here - Destination users)
Events in Helpdesk Level - Send Mail to all members to Helpdesk, Add Worklist for all (Client Event)
When a request is sent to Helpdesk then
1. A mail should be sent to all the members of the helpdesk.
2. Worklist item should be added to all the members of the Helpdesk. But if a memeber of Helpdesk opens it then the worklist should be removed from the other
members of the helpdesk level1. Also the status of the worklist item should be open for the person who opened it.
Inorder to achieve the above conditions what needs to be set in the destination (Advanced settings)?
I had set the following setting
1. Plan per destination - All at once
2. No of slots - 1
3. Create a slot for each role and group
But when the particualr activity executed we got the below error.
The parameter addresses cannot be emtpy string. Parameter name addresses
Could you please let me know where I am making mistake?
Thank you
Aravindh
