Can someone please assist me with understanding how escalations work with default working hours?
I have setup default working hours as follows:
Mon-Thurs: 8:00am to 5:30pm
Fri: 8:00am to 12:30pm
If I now set an escalation to fire after 3 days, and set the escalation to "use the default working hours during execution" - does this mean that the escalation will fire after 72 WORKING hours? (ie 3 days x 24 hours)
Or will it fire after 3 work days - ie activity starts on Thursday at 9am. Friday 9am would then be 1 day, (no work hours on Sat or Sun), Monday 9am would be 2 days, Tuesday 9am the escalation event would fire.
The reason I ask is that I have setup the scenario above, and originally, I was expecting it to fire after 3 work days, but I found that it was taking a lot longer than this before the escalation fired. This set me thinking that it might firing after 3x24 working hours (scenario 1 above), but this also doesn't seem to be the case - see the example below:
The escalation uses a goto activity action template, so when the escalation fires, the task shows up as "expired":
Event Start Date: 7/19/2010 2:10:45 PM
Event Expires: 7/29/2010 11:10:45 AM
using my working hours, and assuming that 3 days equals 72 working hours, I have calculated that the escalation should have fired on 29/7/2010 3:10:45 PM
Can anyone explain what is going on here - clearly I am missing something, but I can't for the life of me see what it is.
I am using K2 Blackpearl 807 565
Thanks in advance for any assistance!!!
