ERROR: Invalid serialnumber

If you are getting this error on the first page (the plan page of your process) then check the following:

1) in your application's web.config file, check the following entry under the <appSettings> node:
<add key="PlanServer" value="K2SERVERNAME" />
the 'value' string should be the name of your K2 server
2) make sure the page type is a 'Plan' page and not a 'client' page

Now I'm getting

ServernameIUSR_Servername does not have permissions to start the process.


You should disable anonymous access on the website. At the moment, the IIS 'User' account's credentials are being passed to K2 and that user does not have permission to start the process. Once anonymous access has been disabled, your windows user account's credentials should be passed through. If not, add the website to your local intranet sites in IE and check that the security settings are set to log on with the current username and password.

Also remember to give the neccesary users the relevant permission on the process using K2 service manager.

There is an entire training course available for download from the K2 partner and customer portal. (http://portal.k2workflow.com). Please contact your closest K2 office (you can get their details from http://www.k2workflow.com) to create an account on this portal.

I'm getting a very similar error. The PlanServer in the web.config file is pointing to the K2Server, PlanType is PlanPage, and anonymous web access is disabled. Any other ideas?

A bit of background: We're using Kerberos security (account trusted for delegation) in a distributed environment - k2 server; web server; database server; sharepoint server


Here's the error generated when clicking on K2Button event.

Exception Details: System.Exception: Invalid serialnumber:

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[Exception: Invalid serialnumber: ]
Client.Throw(String s, Exception e)
Client.InternalCall(UInt32 sock, ArchiveX ar, Int32 hdr)
Client.Call(ArchiveX ar, Int32 hdr)
SourceCode.K2ROM.Connection.CallFunction(ArchiveX ar)
SourceCode.K2ROM.Connection.OpenWorklistItem(String SerialNumber, String Platform, Boolean Alloc, Boolean IgnoreStatus)
SourceCode.K2ROM.Connection.OpenWorklistItem(String SerialNumber, String Platform, Boolean Alloc)
SourceCode.K2ROM.Connection.OpenWorklistItem(String SerialNumber, String Platform)
SourceCode.K2SmartForms.K2SmartForm.SaveData(K2SaveType SaveType, Object TriggerControl)

[Exception: Invalid serialnumber: ]
SourceCode.K2SmartForms.K2SmartForm.SaveData(K2SaveType SaveType, Object TriggerControl)
SourceCode.K2SmartForms.K2Button.OnClick(EventArgs e)
System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
System.Web.UI.Page.ProcessRequestMain()


Thanks,
- Tammie

Here's the error generated when clicking on K2Button event.

Exception Details: System.Exception: Invalid serialnumber:


If this is a 'Plan' page then the K2Button should be a 'Plan' button, not a 'Finish' or 'Update' button.

NeilM:

If you are getting this error on the first page (the plan page of your process) then check the following:

1) in your application's web.config file, check the following entry under the <appSettings> node:
<add key="PlanServer" value="K2SERVERNAME" />
the 'value' string should be the name of your K2 server
2) make sure the page type is a 'Plan' page and not a 'client' page

i'm new in K2.net.Can you tell me how to set page type -> Plan. Where?

Thanks a lots!

Thanks for your helps!
It works but it error ' not found not found '

Can you hekp me fix it?


Thanks again!
:roll:

NeilM:

It works but it error ' not found not found '

In the same area where you set the PageType to 'PlanPage', you also have to specify the K2.net solution, project and process that the form will be interacting with. Start from the bottom and work your way up - first set the solution, then the project, and then the process.

Thanks so much!
Now i had a solution, Project, Process in K2.Net Studio and i created SmartForm in VS. But i can't combine together. Can you tell me how to interact together. Pls help me because i'm new new in K2.NET

Thanks! :P