Conditional Start Workflow Not Starting

C
Badge +6

 I have a very simple workflow which sends out an email when an item is modified.  I have a Conditional Start setup to run when items are modified.  Workflow ran once, but will not run again.  Tried on multiple different items.  Condition is looking at a Choice field where options are 'yes' or 'no'.

This is currently the only workflow on this list that is enabled to run.  Any ideas what could be causing this to not initiate?  I did remove the conditional start and had it set to run when item is modified, and that worked.  Put the condition back in and will not auto-initiate anymore when items are modified to meet the condition.

Thank you.

13 replies

F
Userlevel 6
Badge +16

Perhaps you could find some clues here >>>  

C
Badge +6

Good Morning Fernando,

Thank you for that reference, but I had already read through that before posting my question.  That post is not applicable to what I am doing.  I already have my workflow to start conditionally when my 'ReadytoBuy' Choice Field equals 'Yes'.  I do not have any site workflows, just a simple workflow that will send out an email when an end user selects 'Yes' for the Ready to Buy question on the form.

I have used conditional starts on both New and Existing items in previous workflows on other lists.  Why now, all of a sudden, with this list, is it not working?  What causes Nintex Workflows to act differently?  Is this not a stable environment/system that can be trusted to work the same every time?

Thank you,

C
Badge +6

Update

I deleted the workflow, and recreated a new one in hopes to try and get it to run for the conditional existing start.  The new workflow is now not showing up in my 'Modify View' available columns.  It appears the situation is getting worse, as it is now no longer recognizing my new workflows and adding to the column settings.

Being able to have workflows start conditionally when items are modified is a huge necessity for my organization.  Additionally, being able to add the workflow to the view so we can see if it successfully runs is also important.

Thank you.

X
Userlevel 5
Badge +12

Hello,

Can you create a new view on the same list and see if the workflow column becomes available there for display?   

Thanks

Mike

C
Badge +6

The workflow is based off an all items default view.  I got around it by running when an item is modified, then having a Run If to determine if the Ready to Buy field is 'Yes'.  If it's 'yes', it will send out an email, if it's no or blank, if will just end the workflow.  This is not the best route I'd like to go, but I do not have a lot of time testing and creating new views...The workflows should always work the same...the amount of inconsistencies with Nintex is becoming quite the nuisance.

E
Userlevel 5
Badge +14

try to apply for both conditional start and status column following procedure (one at a time):

1. remove starting condition/uncheck 'Create workflow status column' option (make sure you really remove condition in a extra dialog, not just set conditional start to NO on main dialog)

2. publish workflow

3. configure new starting condition/check 'Create workflow status column' option

4. publish workflow

 

both problems should recover.

C
Badge +6

Tried that, didn't work.

I will be going back to what I just had that did work.  Start when items are modified, then have a Run If to check if the Ready to Buy field is equal to 'Yes'.

I feel this is definitely a Nintex Bug.

Thank you.

K
Badge +11

I'm experiencing the same issue across the tenant. All the workflow that had conditional start when item was modified, have stopped and are not triggering. This is impacting a large group. I have created the case but have not heard anything back yet.

Nintex Support‌, please provide an update if you know this is an issue.

rhia
Userlevel 6
Badge +15

Huh, I haven't experienced this, but have heard it from a few people now.

Throwing the Bat Signal up... Rick De Marco‌  Vadim Tabakman‌ Jonathan Butler‌

G
Badge +2

I also experienced this that is why I removed my conditional and set to Yes/No WF started working again. 

K
Badge +11

UPDATE: This was the update sent yesterday:

Incident Update

Nintex Services


Incident: Office 365 - Conditional start workflows not starting

Affected Infrastructure:
Components: Nintex Workflow for Office 365 - Workflow Execution
Locations: Australia, Europe, Japan, United States

Current Status: Partial Service Disruption
Started: 6/21/2018 6:08pm (-0700)
Resolved:
Update:
Office 365 - Conditional start workflows not starting We are currently investigating an issue affecting a small number of customers where workflows wont start on conditions. The work around is to manually start the workflow.

This is the update today:

Incident Update

Nintex Services


Incident: Office 365 - Conditional start workflows not starting

Affected Infrastructure:
Components: Nintex Workflow for Office 365 - Workflow Execution
Locations: Australia, Europe, Japan, United States

Current Status: Operational
Started: 6/21/2018 6:08pm (-0700)
Resolved:
Update:
Office 365 - Workflow Execution We have currently mitigated the issue and have a permanent fix planned.

So there certainly was an issue.

X
Userlevel 5
Badge +12

Thanks for posting.  Sometimes these things pop up in the cloud due to all the moving parts.  Its good to be and be made aware of them.

C
Badge +6

Thank you everyone!!  I just updated my workflow to start back on a conditional start, and removed the Run If.  I can confirm that the conditional start is working.

Thank you again!

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