I use Docgen to email out letters to students. Is there an add-on report option to track who has opened the email and or viewed the DocGen attachment?
Hi,
If you deliver the file using a Salesforce HTML template, the 'opens' can be tracked inside of Salesforce in the email activity. Unfortunately this is limited to just the email reads, not the document opens.
Best,
How do I go about using the Salesforce HTML template? I'm using an attachment in the emails.
Hello,
I've been using Docgen to email PowerSchool reports with final grades to students. Is there any template to check the time for opening documents? Thank you.
Stefan
FAQ: Guidelines for Configuring Deliverability Settings for Emails Sent from Salesforce
https://help.salesforce.com/articleView?id=emailadmin_deliverability essaydune
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