Michal22
Novice

Images do not display in an email notification (Gmail)

Hi!

 

While sending an email notification, the image in the Gmail browser is not available, yet it can be visible in the app... The image on the template (.docx) is copy pasted.

 

Gmail browser:

Michal22_0-1642065101099.png

Could you guys help wit it ?

 

Many thanks!

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Brent_Doc
Nintex Employee
Nintex Employee

Re: Images do not display in an email notification (Gmail)

Hi @Michal22,

Images in email word templates will need to be stored in a public link such as IMGUR. and then added via the following steps:
https://help.nintex.com/en-US/docgensf/Templates/EmailTemplates.htm

To add images in your email template, be sure to follow the instructions below instead of embedding images directly in the Microsoft Word document:

1. Locate and copy the URL of an image that is hosted online.
2. In Microsoft Word, click Insert > Pictures. The Insert Picture window displays.
3. Paste the image URL in the File name field.
4. Next to Insert, click , and select Insert and Link. Resize the image, if desired.
5. Click File > Save when completed.

Let us know if that gets you up and running. If needed you can reach out to Support@nintex.com 🙂
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