cancel
Showing results for 
Search instead for 
Did you mean: 
Workflow Hero

Service Account Errors

Hi,

I used a service account in one of the Office 365 action items. It gave me the following error on my 'history' action

Identity Client Runtime Library (IDCRL) did not get a response from the Login server

The workflow is also hanging with this error:

RequestorId: 3f28b335-838a-7221-0000-000000000000. Details: ServiceNoResponse

I want to know if this is on Nintex side or Office 365/SharePoint online side or just something wrong with the service account?

Any help is appreciated!

Labels: (1)
Tags (1)
Reply
6 Replies
Workflow Hero

Re: Service Account Errors

Are you using the service account with stored credentials? If so I'd sub in my own credentials to isolate the issue.

Accept as Solution Reply
Workflow Hero

Re: Service Account Errors

I would agree with Roger, this is a bit of an odd issue to see for one set of credentials. I would try your own or another account you access SharePoint with to see if you get the same thing.

Did this just happen once, or has it happened a number of times?

Accept as Solution Reply
Workflow Hero

Re: Service Account Errors

Hi,

This is the first time I am using the service account and its giving me that error. My account works. Does this mean Ser.Acc don't have sufficient privileges?

Accept as Solution Reply
Workflow Hero

Re: Service Account Errors

Does the SA have the same privileges you do on the site?

0 Kudos
Accept as Solution Reply
Workflow Hero

Re: Service Account Errors

I am unsure. But we maintain a separate set of permissions for SA as it will be only used in non-interactive login scenarios such as putting login inside workflows, etc

I will check with IT in this case. Thanks!

0 Kudos
Accept as Solution Reply
Workflow Hero

Re: Service Account Errors

You should be able to check permissions right in the site permissions as in the screenshot below.

Accept as Solution Reply