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Workflow Hero

Mobile Task Approval problem with iPhones

Hello. We're using a Nintex workflow with a classic task approval form. We have many users who want to approve on their phones, but the users that have iPhones (iOS 11.4.1)  get an error when pressing the "OK" button to approve the task. This happens in Chrome, Safari, and Edge. Android users can approve on their phones without issue. The error is shown below.  Any help or guidance on this issue would be greatly appreciated!

Task Approval Error

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5 Replies
Workflow Hero

Re: Mobile Task Approval problem with iPhones

Hi Greg,

Can you please email support@nintex.com to create a ticket to investigate this issue further.

Zubair

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Workflow Hero

Re: Mobile Task Approval problem with iPhones

Hi Greg Kinsey‌, Zubair Basar‌,

Do you have any updates on this error?

We have the same problem since last week. I've just open a support ticket.

Thanks!

Regards.

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Workflow Hero

Re: Mobile Task Approval problem with iPhones

Hi Miguel,

Our problem turned out to be an iPhone configuration issue. The iPhone settings in the support link below helped to solve the issue.. I hope it works for you!

https://support.nintex.com/Office_365/Forms/Error_%22Please_enable_cookies_for_your_browser_to_use_t...

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Workflow Hero

Re: Mobile Task Approval problem with iPhones

Hi Greg,

We've applied this settings in our iPhone with iOS 11.4.1 and this seems to work OK!

Thank you!!

Regards.

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Workflow Hero

Re: Mobile Task Approval problem with iPhones

Hello,

We have a similar problem again, but now with the iOS version 12.2. An user that could approve workflow tasks properly until last week, since last weekend couldn't approve task from his iPad returning the same error.

We have applied the settings mentioned in the support link for iOS 10 and 11:

https://community.nintex.com/t5/Technical-Issues/Error-quot-Please-enable-cookies-for-your-browser-t...

But it still doesn't work.

Do you have any updates for the new iOS version?

Thanks in advanced!

 

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