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Nintex Newbie

Why does the application ask for a PIN if the PIN has not been setup by the user yet?

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The Nintex mobile application can lock a user out and ask for the 4-digit PIN to be entered; however, if the user has not setup their 4-digit PIN then they are locked out completely and the app must be uninstalled and reinstalled.

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Nintex Employee
Nintex Employee

Re: Why does the application ask for a PIN if the PIN has not been setup by the user yet?

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Hi,
If a PIN has not been set the Nintex Mobile application will not ask for a PIN.

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Nintex Newbie

Re: Why does the application ask for a PIN if the PIN has not been setup by the user yet?

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We are experiencing this issue. The user doesn't have a PIN set, but somehow gets logged out. Upon re-entering their username they are prompted to enter a PIN. They have to uninstall and reinstall the app to work around this issue.

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Community Manager Community Manager
Community Manager

Re: Why does the application ask for a PIN if the PIN has not been setup by the user yet?

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@jmessner When the user next gets into the app, you could try clearing their stored data from the device, this will sometimes hold across rapid removal and re-add of apps on iOS devices. Assuming this does not solve the issue, and that your user is on the latest version of the app I would suggest reaching out to support@nintex.com with the details of the issue and the device type that the user has. 

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