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Workflow Send Email: There is no connection string for the destination email address 'Email Address'

  • 20 April 2018
  • 6 replies
  • 916 views
R

hi all,

 

We used workflow to test send email and occured this error: There is no connection string for the destination email address 'Email Address'. We amend it according to the article: https://help.k2.com/support-services/kbt143331. But still not work. Can you tell me how to fix it?

 

we have opened the firewall ports as source K2 application server -> destination smtp server TCP 25 ports (non-bidirection).

 

Thanks a lot.

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Best answer by RayFor 26 April 2018, 13:40

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6 replies

L
Userlevel 4
Badge +13

Hi RayFor,


 


Usually, we will recommend checking the Host Server logs as the actual error causing the mail send failure will be surfaced there. See if this other article might help:


https://help.k2.com/support-services/kbt142384



K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.
K
Userlevel 6
Badge +16

Hi,


 




 


 


1. Execute the UMUser SmartObject's Get User Details method for the K2 Service Account. (i.e. K2_install_directoryBinSmartObject Service Tester.exe) 



 


2. Check the mail server and from address variables from default Enviornment Library in K2 Management site.


R

hi 

 

 

N

Hi,

We are receiving the same problem, I don't suppose you could elaborate further on this solution?

Thanks

N

As a follow up if anyone else experiences this issue the solution for us was to install the latest Fix Packs. Once these were installed the problem was resolved.

Thanks
Nathan

P

hi sir,


 


May I know the details on your solution?

Reply


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