Please explain https://help.k2.com/kb002465

D
Badge +4

Please someone explain this KB: https://help.k2.com/kb002465

Known Issue: Applying specific Fix Packs cause customized HTML in an email body to display incorrectly at runtime

 

We faced this issues and we were forced to rollback to before the fixpack to avoid more than 30 email specific text configuration inside a workflow (also with img src html tag for reference to excternal image).

 

I'm not able to understand if html code is still supported in K2 5.0 with Fixpack >24 and also in K2 5.1.

 

Is there someone with experience and understanding on this?

 

Regards

Daniele

2 replies

J
Badge +5

Hi Daniele,

 

The underlying issue was that HTML was never supposed to render in the e-mail body if it was manually typed in.  However, there was a bug that was allowing it to render correctly and that behavior is what was fixed in Fix Pack 23.

 

If, for example, you put the following in the body of your e-mail in the new Workflow Designer:

 

<b>Hello World</b>

 

It would have allowed it to be rendered as HTML prior to Fix Pack 23:

 

Hello World

 

But the intended behavior was that it should have showed up exactly as it was put in with HTML tags and all.  You should still be able to format something as HTML in Word or even in an Outlook message and then copy it into your e-mail.  If you do it that way, it should render the way you want it to.

 

Hope this helps.

 

 

Thanks,

 

Jimmy

 

D
Badge +4

Hi Jimmy,

 

thanks for the answer, in the meantime i've seen that in K2 5.1 the html code is supported so maybe there is an other fipack to fix the fixpack 23.  xD

 

We configured lots of email with parametric URL for image embedded as link (<img src="https://www.w3schools.com/images/w3schools_green.jpg" alt="W3Schools.com">) and other html formats. I hope this is not a bug but a powerfull feature that cannot be deprecated.

 

Regards

Daniele  

 

 

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