K2 Five - new sync service does not refresh the users

Hi Piotr,

Are you pertaining to the identity.identity table, if so you may want to do a sync.
You may check the below link for the details 

https://help.nintex.com/en-US/k2five/userguide/5.4/default.htm#ServiceBrokers/SyncService/Sync-Service.htm?TocPath=Administer%257CK2%2520Management%257CIntegration%257CService%2520Types%257C_____21

once done, Wait 20-30 minutes to allow the Sync to complete. You may check the sync status from the table [syncengine].[runhistory]
 
if the "Runstatus" is "1" it means it's synchronizing but if its "2" it means its completed

Then you may check the identity.identity table if the values are updated

Hope this helps

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Cheers,
Kate

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