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Runtime Error -No such host is known




Symptoms


When opening the K2 Runtime site for the staging environment a ?No such host is known? error is displayed.

Diagnoses


During a client meeting it was also noticed that Workspace displayed the following error: ?Unable to resolve address [K2 app staging NLB name] and port 5252. No such host is know.?

When attempting to Ping the [K2 app staging NLB name], a host could not be found error was displayed.

Resolution

Requested client to verify the DNS entry for the [K2 app staging NLB name] with their DNS admin. Client confirmed that after rectifying the DNS entry, the issue was resolved.





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Version history
Last update:
‎08-26-2021 10:17 AM
Updated by:
Contributors