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An Error is raised when opening a process from Process Overview




Symptoms


The following error is raised when the user clicks on a Process Instance using the Process Overview report:

Error: An error occurred loading the report. Click on Details below for more information
Could not initialize ReportFilterControl: Failed to build Criteria Table Scheme: Value cannot be null. Parameter Name: s

Diagnoses


We have seen the following error in the HostServer Logs:

331256184","2016-03-15 13:11:11","Info","SmartObjects","10530","ExecuteMethod","SourceCode.SmartObjects.Runtime [GetSmartObject([SMARTOBJECTNAME])]","10530 Executing Method: '13:11:11 GetSmartObject([SMARTOBJECTNAME])' ...","anonymous","0.0.0.0","DEVAP5474:C:Program Files (x86)K2 blackpearlHost ServerBin","331256184","51b8c04998e4450193c19a8c2de46544",""
"331256185","2016-03-15 13:11:11","Error","SmartObjects","10032","GetSmartObject","SourceCode.SmartObjects.Runtime [GetSmartObject]","10032 SmartObject Server exception source: Exception [Root element is missing.]","anonymous","0.0.0.0","DEVAP5474:C:Program Files (x86)K2 blackpearlHost ServerBin","331256185","b4dbafa05adf4a4ab0da4485bbb3b10f",""
"331256186","2016-03-15 13:11:11","Info","SmartObjects","10531","CompleteMethod","SourceCode.SmartObjects.Runtime [GetSmartObject([SMARTOBJECTNAME])]","10531 Completed Method: '13:11:11 GetSmartObject([ZurichGetWorklistItemsSmartObject])'","anonymous","0.0.0.0","DEVAP5474:C:Program Files (x86)K2 blackpearlHost ServerBin","331256186","06f67264277a45be894ba9609f439b53",""


Resolution

The client confirmed that the SmartObject was an obsolete SmartObject and could be deleted.
After deletion the Workspace reports started working





Version history
Last update:
‎04-20-2016 06:14 AM
Updated by:
Contributors