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Why is my page not loading in the portal?

  • July 9, 2024
  • 4 replies
  • 29 views

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I have a calendar page that has a custom popup (when you click on the title of an event) that has an included page. Everything works fine when logged in as a SF standard user. When I login as a portal user and load the include page by itself it works fine. However when I try to use the calendar page and load the popup, I just get “Loading…” forever. The popup page does have some javascript that executes upon loading as a popup, so my guess is that has something to do with it, but I don’t know why it wouldn’t work in the portal. Here’s the javascript code:

// this code gets all enrollment records for the class // then creates new workshop attendance records in the model for this workshop if there aren't already such records for each enrollment // it should execute upon loading of the page/popup (function(skuid){ var $ = skuid.$; $(function(){ $(document.body).one('pageload',function(){ var models = skuid.model; var workshopRow = models.getModel('WorkshopDetail').getFirstRow(); if(workshopRow.Today__c &gt;= workshopRow.Date__c) // only fill attendance if the workshop date is today or previous { var enrollments = models.getModel('StudentEnrollment'); var attendances = models.getModel('WorkshopAttendance'); var workshopID = workshopRow.Id; var existingAttendanceIds = {}; $(attendances.data).each ( function(i, at) { existingAttendanceIds[at.Student_Enrollment__r.Id] = 1; } ); $(enrollments.data).each ( function(i, el) { if(existingAttendanceIds[el.Id] === undefined) { //add new row to table var newRow = attendances.createRow ({ additionalConditions: [ { field: 'Student_Enrollment__r', value: el}, { field: 'Makeup_Session__c', value: 'No'}, { field: 'Student_Enrollment__c', value: el.Id}, { field: 'Workshop__c', value: workshopID} ], doAppend: true }); skuid.component.getById('workshopAttendanceTable').render(); } } ); } }); }); })(skuid);<br>

 


4 replies

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You probably want to check the console for JavaScript errors ( Ctrl+Shift+J in chrome). It’s possible there might be a field you are referencing that a portal user doesn’t have permission to see, and therefore the code is getting stuck. 


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  • Author
  • July 9, 2024

Good call. I see this error when I click to load the popup:

GET https://mydomain.secure.force.com/apex/include?id=a0Od000000TpIe5EAF&isinclude=true&page=WorkshopDetailInclude 404 (Not Found)

Why would this page not be found? Seems to mean that the URL built for “/apex/include” doesn’t work in the partner portal. I looked at the security on the VF page “include”, and indeed the portal profiles did not have access to this page. However, even after I changed the permissions for the VF page “include” so that portal users can access it, I still get the same result and same error in the JS console. Navigating to https://mydomain.secure.force.com/apex/include in the portal also results in this kind of error (though when NOT in the portal I get a different error indicating I’m just missing some URL parameters). This seems like a problem/bug with how Skuid includes work, but I don’t know how to troubleshoot it any further.


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Hey guys, another customer ran into this issue last week. It looks like the way to get around it is to clone the Include VF page and make a local copy. This may still be a Skuid bug, but for now that should get you going. 


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  • Author
  • July 9, 2024

Making a copy of the VF page and saving it with the same name (“Include”), then ensuring all relevant profiles have permissions for that page, seems to have fixed the issue, thanks.